Event Information:

• Wed

  02

  Feb

  2022

  February Virtual Meeting

  11:00 amVirtual

  The New England Claim Association is happy to announce its first event of 2022. Please join us for this exciting event on Wednesday, February 2, 2022, from 11:00 am to 1:00 pm EST via Zoom.

  This virtual presentation is hosted by our vendor partner, Ethos Risk Services.

  

  Join us for two exciting presentations on Data & Digitization:

  Peter Skipp and Bilal Kazmi from Symetra will present “Leveraging Data to Enhance Claim Operations and Customer Experience.” Claims professionals are welcome to join an open discussion around the benefits of utilizing claim data to aid in customer service, duration management, investigations, and resource utilization.  We will touch on laying the foundations for building out successful data models, helpful considerations for criteria, and ways a claim department can leverage these tools to optimize performance.

  Speaker: Peter Skipp – Manager, LTD Claims

  Bio: Peter has been in LTD claims for 10+ years in various roles across the industry.  Starting with The Hartford’s Group Reinsurance Plus in 2011 and eventually moving to Sun Life in 2014, Peter has maintained a focus and interest in refining and leveraging claim management practices and processes to deliver outcomes and aid in talent development.  Since moving to Symetra in 2018, Peter has continued this work through helping to pioneer a successful claims data predictive model, implement multiple vendor relationships in support of operations, and develop case managers for career growth.  Peter is a graduate of Providence College and resides in Granby, CT with his wife Megan and very good dog Moe.

  Speaker:  Bilal Kazmi  - stay tuned for Bilal's Bio information!

  Carl Capato, SVP of Strategic Automation Product Solutions, from FastTrack will present “Digitization and Automation Best Practices Throughout the Claim Lifecycle.” Claim professionals will gain knowledge about how intelligent, digital transformation technologies and automation are being implemented by Life and Disability insurers at a rapid pace to manage claim liability proactively and objectively, improve claim handling time, and the customer experience.

  Carl Capato has held leadership roles within innovative technology organizations for over 25+ years. He has been instrumental in providing digital and automation technology solutions to the Life, Disability, and Healthcare verticals with a focus on improving productivity and customer experience. His technology career started with Keynomics, Inc., based in CA, in 1993 as SVP of Technology Productivity Partnerships for the USA. Later in 2006, he joined FastTrack, based in NJ, as SVP - Strategic Automation Product Solutions.

  Online Registration has closed. Zoom links will be sent shortly. Contact Joe Brady for late registration at jbrady@ethosrisk.com